Frequently Asked Questions
Everything you need to know about shopping with Rue Madame
What is your return policy?
We offer a 14-day return window from the date of delivery. All items must be in their original condition, unworn, and with all Rue Madame tags still attached.
How long does international shipping take?
Standard international shipping typically takes 5-7 business days. Express options are available at checkout for faster delivery within 2-3 business days.
How do I know which size to choose?
Each product page features a detailed size guide. Since we curate brands from around the world, we recommend checking the specific measurements provided for each garment.
Are duties and taxes included in the price?
For most regions, duties and taxes are calculated at checkout. For specific countries, we ship on a DDP (Delivery Duty Paid) basis so there are no hidden fees upon arrival.
Can I track my order once it has been shipped?
Yes, once your order leaves our boutique, you will receive an email notification containing a tracking number and a link to follow your parcel's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.